Returns
We want you to be completely satisfied with your purchase from casual-bags.com. If you’re not happy with your item, you may return it within 30 days of delivery for a refund or exchange.
Return Policy
- Items must be unused, in original condition, and with all tags attached.
- Returns must be initiated within 30 days of delivery.
- Final sale items (e.g., promotional or clearance products) cannot be returned.
How to Return
- Visit Casual-Bags.com and log in to your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the instructions to generate a return label.
- Pack your item securely and attach the return label.
- Drop off the package at the designated shipping carrier location.
Refunds
- Refunds will be processed within 5-7 business days after we receive your return.
- Original shipping fees are non-refundable.
- Refunds will be issued to the original payment method.
Exchanges
If you’d like to exchange an item, please return the original purchase and place a new order on our website.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team for assistance.
For any further questions regarding returns, please reach out to us through our website.